Refund Policy
Last updated: September 2026
No-Refund Policy for Digital Goods
nyvely sells a digital invitation product. Once payment is completed, your invitation is issued immediately: the public link is activated, your content is stored, and guests may access the page at once. Because delivery is instantaneous and the product cannot be returned in unused form, all sales are final. We do not offer refunds for change of mind, unused invitations, event postponement or cancellation, template preference, or after you have received access to the published invitation.
Limited Exceptions
We may refund a charge only in these cases: (1) a duplicate payment for the same invitation caused by a processing error, or (2) a critical system defect on nyvely that prevents you from accessing or publishing the invitation you paid for, after you have given us a reasonable chance to fix it. Cosmetic issues, third-party outages (including Stripe, hosting, maps, or messaging apps), and content you entered yourself do not qualify. Approved exception refunds are issued to the original payment method.
Free Edits Until 14 Days After Your Event
A refund is not required to change your invitation. From My Invitations, you can update names, event time, venue, greeting, photos, gift info, and template at no extra charge, with no limit on the number of edits, up until 14 days after your event date. To prevent a single purchase from being reused across unrelated events, two limits apply once an invitation is paid: the event date can be changed at most 2 times, and the event type (wedding, first birthday, or birthday party) can no longer be changed. Taking a paid invitation offline does not cancel your purchase or create a refund right.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer. Filing a chargeback without first requesting an exception under this policy may delay resolution. Completing checkout after checking the required refund-consent box is your acknowledgment of this No-Refund Policy.
Contact
Questions about a payment or an exception request: lky8399@gmail.com. We typically respond within a few business days.
This policy describes nyvely's refund practices for our digital invitation product. It is not legal advice.